Solutions oriented, experienced, and professional

Operations Leader & Senior Director with extensive progressive experience leading substantial expansion within one of the largest United States markets, effectively deploying a blend of hands-on coaching and project stewardship to nurture revolutionary transformations informed by an unparalleled ability to understand and interpret client needs. Talent management lead with a proven ability to mentor cross-functional teams in orchestration of global operational overhauls while safeguarding equitable pay and promotion opportunity. Creative and dynamic problem solver adept at leveraging advanced software tools and platforms to modernize the technical underpinnings of multifaceted organizations. 

• Managed tiered teams across a portfolio of clients that resulted in $68.9M of sales.
• Secured selection as the Senior Director for a Focus Five Account, providing strategic always-on coaching to support account growth; conducted needs-based iterative account planning. 
• Crafted a tiered team to ensure a robust talent pipeline to carry on the explosive growth of Point B, mentoring personnel with hands-on coaching in sales, account operations, and tactical administrative processes to support the second largest market in Chicago. 
• Earned selection to be a sponsor in the Black Indigenous People of Color (BIPOC) Program, accelerating growth opportunities in customer executive roles for associates with a multifaceted six-month pilot program providing mentoring and training.
• Directed ERP implementations worth hundreds of millions of dollars, collaborating cross-functionally with global teams to augment operations on behalf of clients in need of highly customized solutions; coordinated teams comprised of hundreds of interorganizational contributors.
• Was bestowed the prestigious Q3 2018 Point B Blue Standard award which recognizes an individual that exemplifies Point B’s values through extraordinary leadership.